Return & Refund Policy
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging.
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Accompanied by a receipt or proof of purchase.
Please note: Certain items such as perishable goods, custom products, or personal care items may be non-returnable.
Return Process
To initiate a return, please contact us at xpsmartsign@gmail.com. We will provide you with instructions on how and where to send your return.
You will be responsible for paying your own shipping costs for returning your item, unless the item is faulty or damaged.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be issued to your original method of payment within 7 working days.
Exchanges
If your item is defective or damaged, we will offer an exchange or full refund. Please contact us as soon as possible to arrange this.
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